Here at dBD the festive season is our busiest period of the year, with early starts and late nights in order to fulfil our customers' requirements and make sure our audio products are delivered on time. UK Rail's main activity occurring toward Christmas means that we had to be on top of everything that we needed early in December, this included everyone in the dBD team having each area ready for an influx of orders from our Rail customers. We secured a very successful number of orders over this period with our Duplex Communication systems which are fully Network Rail PA Approved. Our rentals side of the business was therefore thundering with most of our Assets being fully booked out on blockades and various possessions through to the New Year.
One particular area that we are finding most beneficial for our customers is our Managed Service programme, which monitors and manages the duplex communications and back-to-back radios equipment to ensure readiness, charged state and functionality across the range of products.
'In the third quarter of 2014, dBD Communications were asked to support a possession with
technical support and equipment control specifically on communications for the back to back radios and the duplex communications systems. With over 50% of UK rail engineering work now using either Athena or Apollo duplex communications, when busy blockades or possessions are scheduled it makes sense to have the equipment manufacturer at the engineering site.
It was noted that whilst the users were able to operate the equipment the full extent of the functionality was not always known. Having communication specialists on hand the full complexity could be explained. It is noted that the engineering work has many priorities outside of communications to concentrate effort on, therefore having trained communication personnel championing that function does increase productivity and overall output.
The service dBD Communications provide is to ensure equipment readiness, cleanliness, charged state and accounted for throughout the period of work. The equipment has less than 1% failure rate but on the occasion that it does fail or has been operated incorrectly dBD personnel are on hand to make good and carry on without any impact to time. By providing 24 hour on site expertise communications and equipment control is maintained throughout.
The service is now expanding to include plant asset management known as the dBD VOR systems which enables accurate positional details of plant activity whilst operating on the track. Historic tracking can be recalled when needed.'
Managing Director, David O'Connell
Our Managed Service programme extended across 5 sites over the Christmas period, with 76 shifts operating, 226 Athena systems rented and 22 Apollo systems to accompany the need for duplex communications for more than 2 user operation.