A Piece of dBD Communications' History Returns
In April 2019, dBD Communications received the return of their 133rd sold system. Along with the Athena system that was returned, was the first ever product handbook produced by dBD Communications.
The business is ISO 9001:2015 approved and follows a full Quality Management System in place, which has caused the evolution in processes, procedures and documentation both internally and externally.
This lead to reproducing the handbook to a booklet type document that is received with product delivery. It informs users how the systems are utilised and ways of re-pairing the systems should this be required.
The handbook has proven to be very useful to customers and in incidents where the handbook cannot be accessed, the office is always available to take calls and assist users with the use of their systems.