We are hiring an Account Manager in Air Industry-Ground Handling

Account Manager
£35K + Bonus
(Air Industry-Ground Handling)


dBD Communications is looking for a highly motivated individual, responsible for achieving targets, and goals and prospecting new accounts for the overall sales strategies responsible for multiple clients’ accounts in various locations (Mainly Air Industry-Ground Handling). This is a customer-facing role, with frequent travel both domestically and internationally, mainly internationally. Interactions will be via the telephone, video call, as well as on-site meetings or visiting customer premises.

Job Description:

  • Targeting and supporting end-user clients who have communication needs for day-to-day operations.
  • Prospecting, presenting, proposing, and closing new enterprise accounts to support the overall
  • Building a pipeline of new end-user client’s opportunities by hunting and securing meetings for new end-user opportunities
  • Strategic selling experience is required with the ability to understand our systems and provide in-depth knowledge of how the technology is aligned to achieve business goals and overcome organizational challenges our clients have.
  • Finding, creating, building, and maintaining relationships with relevant levels in the organisation focusing on the strategic nature of the relationship
  • Responsible for managing all facets of the relationship with named or large key accounts and ensuring revenue goals are being met.
  • Developing opportunities across the dBD portfolio while effectively selling solutions and services using technical, organizational and customer knowledge to influence and build rapport and nurturing relationships.
  • Capture requirements and functionality scope during initial contact with the client to match an off-the-shelf product or to begin the design phase with the internal engineering team.
  • Effectively manage changes and escalations
  • Assist with regular monthly reports on sales progress; leads, bid to win, call campaign results, sales results, and major opportunities.
  • Record customer specifics within an automated system and set follow-up parameters; order probability, timeframe, and follow-up actions/timeframes.
  • Liaise with internal technical lead to support the team and customer requests
  • Complete targeted call campaigns.
  • Collaborate with Marketing to enhance potential sales
  • Collate industry knowledge and communicate to business
  • Provide market intelligence on competitor activity in customer domains
  • Highlight opportunities and lead generation to the business for new markets
  • Updating and maintaining CRM for all BD and sales activity
  • Ensuring customer purchase orders received and processed correctly throughout the business
  • Support accounts department with payments issues when required.

Base Location: Basildon, UK

Education and Experience

  • 5+ years of direct selling experience covering large enterprise organizations
  • Must have experience and familiarity with video conferencing and advanced audio/video solutions
  • Ability to work Independently and with a team
  • Strong oral and written communication skills required.
  • Possess a hunter mentality with the ability to manage and grow enterprise accounts
  • Has existing end user client relationships in assigned geographical setting
  • Work occasional non-standard hours with overseas clients
  • Experience selling Systems Solutions
  • Strong negotiation and closing skills.
  • Proven solution selling and presentation abilities.
  • Excellent client interfacing and customer-focused approach
  • Will have an established presence and good reputation on social media including LinkedIn.
  • Ability to use creative ideas and methods to penetrate new accounts and create new opportunities.
  • Excellent relationship building skills with customers.
  • Preferred experience in Air Industry, ground handling

Additional pay:

  • Performance bonus


  • 8 hour days
  • SS13 1LS: reliably commute and or plan journeys before starting work (required)


  • driver’s license (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 60% (required).
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